How Does the Claims Process Work?
**This section is for people who are receiving Passport funding**
Once you are receiving Passport funding, you will need to do the following in order to be paid back (or reimbursed) for your Passport expenses:
- complete and return our Funding Agreement along with your banking information. This will allow us to repay your claims and put the money directly into your bank account;
- decide on the types of services and supports you want to use your Passport funds for; and,
- collect the receipts and invoices for the services and supports you are receiving.
Each month you may send your expenses to the Passport office for payment using our ‘Claims Forms’. Example/sample forms are located below to help you to complete these forms.
Once you have your receipts and invoices together and have completed the Claims Forms, you may submit them on the date in your ‘Claims Schedule.’ The Schedules tell you when you can submit your claim for payment each month (the monthly payment schedules are organized alphabetically by the last name of the person being funded). Please note that claims must be received at our office by 4:30 pm on the day of the ‘Invoice Due Date’ on your Claims Schedule.
Completed claims can be sent to the Passport office by scanned email (to email@example.com) or fax (at 1-844-777-6664). You can also send your claims by mail, courier or in-person at 140 King Street East, Suite 4, Hamilton, L8N 1B2.
Please note that our offices are open Monday to Friday from 8:30 am to 4:30 pm, excluding holidays.
Once we have received your claim it, is then reviewed by our office and the approved funds are put into your bank account.