How Does the Claims Process Work?

**This section is for people who are receiving Passport funding**

Passport Hamilton-Niagara has transitioned to PassportONE. There are new personalized claim forms for all Passport recipients.

All recipients will be mailed their personalized claim forms with the new client code by September 7, 2018. For now you can use the generic claim forms we mailed out earlier this summer.

If you would like a copy of your personalized claim form via email, please email us at requesting this and we will begin emailing by the end of August 2018.

The fax or email address where to send the claims is on the top of the claim form. If you mail or drop off your claims, please continue to send them to our office.

Contact Hamilton for Children’s and Developmental Services

Attn: Passport Program

4-140 King Street East

Hamilton, ON, L8N 1B2

For assistance in filling in your Purchase of Service Invoice Form (Claim Form) please view the video titled Invoice Form Walkthrough

Please note, there is no more waiting to send in your claims by your last name. You can send in the claim forms whenever you are ready. PassportONE suggests once per month. All claims forms are to be sent to PassportONE by email or fax or through My Direct Plan unless you mail or drop them off at our office.