Attention Passport Recipients:  


January 31, 2020

Please note: At this time, all reimbursements are taking a minimum of three weeks to be paid from the time you send your claim to PassportONE. ALL ELIGIBLE CLAIMS WILL BE PAID. 

Please wait three weeks from the date you sent your claim to PassportONE before calling or emailing us about your claim. We will not have any new information to share with you for at least three weeks.

If PassportONE has questions about your claim, we will contact you as soon as they let us know.

Heading into the year-end period (March 31, 2020) there are many more claims submitted to PassportONE. Everyone is working to ensure all claims are paid as quickly as possible.

If you have other questions or concerns, call your Passport Coordinator and they will respond to you within two to three business days.

Thank you for your patience.


PassportONE Tip Sheet – click here

How Does the Claims Process Work?

**This section is for people who are receiving Passport funding**

Passport Hamilton-Niagara has transitioned to PassportONE. There are new personalized claim forms for all Passport recipients.

All recipients have been mailed their personalized claim forms with their new client code.

If you would like a copy of your personalized claim form via email, please email us at If you need additional copies of your personalized claim form, please email us.

Send your claim by email or fax to the number on top of the claim form, or through My Direct Plan.  This is the most direct way for you to submit your claims.

If you don’t have access to a fax machine or email you are welcome to drop off your claims to our Hamilton office or mail them to our address and we will submit them on your behalf.

Passport Funding Program – Hamilton/Niagara Office
c/o Contact Hamilton for Children’s and Developmental Services
4-140 King Street East
Hamilton, ON, L8N 1B2

For assistance in filling in your Purchase of Service Invoice Form (Claim Form) please view the video titled Invoice Form Walkthrough or attend one of our upcoming sessions.

Support Worker Information Form:

Need to register a new support worker? Print the Support Worker Information Form here

Email your completed form to

Please make sure to include your client code if you have one.

Tips for sending in your POS (claims) form:

  1. Make sure you are using a clean photocopy of your invoice form with each claim
  2. Do not send a cover sheet with your invoice form
  3. Do not send any other information but your claim sheets and copies of receipts to PassportONE
  4. Only send the pages with information on them, do not send blank pages (ie if you don’t use page 3 don’t send it in)
  5. On the first page of your preprinted claims form it will have the name and code number of the Passport recipient.
  6. If you need copies of your POS form, please contact us
  7. There are two sections on Page 1 asking:

Total number of receipts/invoices – this is the total number of receipts not including the claim form pages.

Total amount of receipts/invoices – this is the total value of your claim (all support worker hours, millage, and other receipts added up). The total amount you are requesting to be reimbursed from PassportONE.

  1. Make sure your support worker signs page 2 and you print their name clearly at the top of page 2.
  2. Make sure you use a new page 2 for each support worker.