October 2020 Update

Did you know we have a new eCLAIM system?  You can now submit and track claims online.  It is very easy to register. To learn more, you can click here.

We recommend taking advantage of this new tool for faster claim processing.

September 2020 Update

Please be assured that all eligible claims will be paid. It is currently taking PassportONE up to 4 weeks to process claims. We appreciate your patience at this time.

Due to COVID-19 our Hamilton office is closed to the public. However, we continue to work diligently to ensure your Passport needs are met.  We will respond to your email or phone calls within 2-3 business days.

Continue to submit your claims (POS) directly to PassportONE via fax 1-855-814-2403 or email If there is an issue with your claim, PassportONE will let us know and we will get in touch with you.


On Thursday April 23, 2020, MCCSS provided information about temporary changes to eligible Passport expenses during COVID-19. As we receive more information from the Ministry soon, we will post it here.  Please continue to monitor our website for information.

If you have any questions about these temporary changes, please call: 1-866-288-9659 or email  Please note that we are experiencing high volumes.  Please leave your message and we will get back to you as quickly as possible.  Because we are working remotely, when we return your call, we will appear as “Private Caller” on your display.

MCCSS Information about Temporary Changes to Eligible Expenses

DSO Information Page for Passport Recipients

COVID-19: Temporary Changes to Passport Funding Document

Client Refund Process – Passport recipients who received an advance for 19/20 or 20/21 Passport funding, and wish to return it, can do so by following these steps: Client Refund Steps

PassportONE Tip Sheet – click here

COVID-19 Update

For the safety of everyone, until further notice, Contact Hamilton will be suspending all in-person meetings, community information sessions and office walk-ins. Our office will be closed to the public during this time.

Contact Hamilton staff will be monitoring and responding to callers during this time and will be happy to assist you over the phone.

We continue to monitor the situation and will provide new information as it becomes available on our website.

Please check our website for the most up-to-date information regarding our services.

We thank you for your patience and support during this time.

Please click here for important information and resources for you and your family.


Contact Hamilton Board of Directors

  • Contact Hamilton needs board members from across all the communities it services. For more information click HERE.
  • If you are interested in joining Contact Hamilton’s Board of Directors, click here.